Job Description

Job Description

Job Description

About the Role

Jivetel is a rapidly growing nationwide telecommunications leader, and we are looking for a high-energy Project Manager to lead our most critical client implementations. This isn't just a desk job; you are the "engine room" of our onboarding process. You will oversee the lifecycle of SIP Trunking, Premise-Based, and Large Hosted PBX projects, ensuring every client moves from "signed contract" to "live dial tone" with precision and care.

What You’ll Do

• Drive the Workflow: End-to-end management of implementation cycles for large-scale enterprise customers.
• Architecture & Accuracy: Gather and validate complex technical data to generate precise preliminary quotes and final proposals that set the stage for a successful build.
• Resource Orchestration: Publish work orders and manage tickets for both in-house technicians and third-party subcontractors to ensure physical installations stay on track.
• Timeline Mastery: Oversee all onboarding milestones to maintain momentum, ensuring every project hits its "Go-Live" date on time and within budget.
• Strategic Escalation: Act as the bridge between onboarding reps and upper management to resolve roadblocks quickly.
• Retention & Relationship: Conduct proactive outreach to existing clients, ensuring our solutions continue to meet their evolving business needs.

What We’re Looking For

• Organizational Excellence: You live in the details. You can manage multiple moving parts across several high-value projects simultaneously.
• Communication Skills: You can talk shop with engineers and talk strategy with business owners.
• Reliability: This is an in-office role at our Waterbury, CT headquarters. We need a dependable leader who thrives in a collaborative, face-to-face environment.
• Problem-Solving Mindset: You don't just report delays; you find ways to circumvent them.

Since 2005, Jivetel has been at the cutting-edge of the IP telephony industry, providing small to mid-sized clients with the very latest in Hosted PBX, SIP trunking, and fax solutions. With a passion for perfection, Jivetel has earned the trust and confidence of corporate and nonprofit clients from across the spectrum who value the sense of partnership and cherish the personal relationship they share with Jivetel. In a recent survey, an astounding 98% of our clients rated Jivetel as exceeding their expectations in functionality, reliability, expertise, responsiveness, and overall satisfaction.

Company Description

Since 2005, Jivetel has been at the cutting-edge of the IP telephony industry, providing small to mid-sized clients with the very latest in Hosted PBX, SIP trunking, and fax solutions. With a passion for perfection, Jivetel has earned the trust and confidence of corporate and nonprofit clients from across the spectrum who value the sense of partnership and cherish the personal relationship they share with Jivetel. In a recent survey, an astounding 98% of our clients rated Jivetel as exceeding their expectations in functionality, reliability, expertise, responsiveness, and overall satisfaction.

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