You will work exclusively Monday-Friday, no evenings and no weekends! Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.
You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.
You bring a high school diploma or GED required, aim to exceed standard call center metrics while providing excellent customer service, computer proficiency skills, process, focused on customer relationships, work shift-times between 7am-6pm, for 100% remote and hybrid: appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed. You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.
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